Refund policy

At Evergood, we want you to love your purchase. If something isn't right, our return policy is simple and fair.

30-Day Return Window

You have 30 days from the delivery date to start a return.

Return requirements

Product must be unopened, with the original safety seal intact
Original packaging included
Valid proof of purchase (order number)
Item must not be damaged, altered, or tampered with

How to Start Your Return

Email us at care@tryevergood.com with:
- Your order number
- The product you wish to return
- Your reason for return
Our team will review your request and respond within 24–48 hours.
If your return is approved, we'll email you return instructions and the return address.
Package your return securely, using the original packaging where possible.

Please don't send items back without prior authorisation. Unauthorised returns may not be accepted or refunded.

Return Shipping & Costs

Unless your item arrived damaged, defective, or incorrect due to our error, return shipping is the customer's responsibility. Evergood ships from international fulfilment centres, and returns must be sent to the address we provide, which may be outside your country. Shipping, handling, and optional shipping protection fees from your original order are non-refundable.

Refund Process

Once we receive your return:

Inspection completed within 48 hours
Refund issued to your original payment method within 3–5 business days
Your bank may take an additional 5–10 business days to process it
You'll receive a confirmation email once your refund is issued

Your refund includes:

The full product purchase price
Original shipping and return shipping costs (only if the return is due to our error)

Damaged or Incorrect Items:

If something arrived damaged, defective, or incorrect:

Inspect your order as soon as it's delivered
Take photos of any damage
Email care@tryevergood.com within 48 hours of delivery with your order number and a description of the issue

You won't need to send the item back. We'll ship a replacement or issue a full refund at no cost to you.

Non-Returnable Items:

For health and safety reasons, we can't accept returns of:

Opened or used products
Products with a broken or missing safety seal
Items marked "Final Sale"
Items returned more than 30 days after delivery

Order Cancellation

To cancel an order, email care@tryevergood.com as soon as possible after ordering. Cancellation isn't guaranteed: once an order has been sent to our fulfilment partners, it can't be cancelled and must be handled as a return. A $5.00 restocking fee may apply to cancelled orders to cover administrative costs.

Exchanges

To exchange an item, return the original under this policy. Once it's received and accepted, you can place a new order for the replacement. Return shipping for exchanges is the customer's responsibility.

International Returns

Customs duties and taxes are non-refundable
Return shipping costs are the customer's responsibility
Contact care@tryevergood.com for country-specific guidance

Subscriptions

How subscriptions work. Some Evergood products are available by subscription, which renews automatically until you cancel. When you subscribe, the payment method you provide will be charged every 30 days, or at the delivery frequency you choose (your "billing period"). By placing your first subscription order, you agree to these auto-renewal terms and to this Subscription Policy.

Returns and refunds on subscriptions. Your first subscription order is covered by our 30-day return window and must meet the same return requirements as any other order (unopened, seal intact). It's your responsibility to manage or cancel your subscription within this 30-day period if you don't wish to continue. Renewal orders that process after the 30-day window are not eligible for a refund, and forgetting to cancel or modify a subscription before it renews is not grounds for a refund. Return shipping is the customer's responsibility, and shipping costs are non-refundable.

Cancelling your subscription. You can cancel your subscription at any time. To avoid your next charge, you must cancel before the last day of your current billing period. To cancel, email care@tryevergood.com. Cancellations take effect on the last day of your current billing period.

Keeping your billing information current. You're responsible for providing complete and accurate billing information and keeping it up to date, including any changes to your billing address, card number, or card expiry date. Please let us know promptly if your card is cancelled or no longer valid. You can update your details through your customer account portal or by contacting care@tryevergood.com.